Privacy Policy

At Jalax Digital ("Jalax", "we", "us", or "our"), we respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website, jalax.in, including when you submit a contact form, use our Growth Assistant, book a strategy call, or interact with our content and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or contact us.

This may include:

Full name
Email address
Phone number
Company or business name
Website URL
Information about your business or marketing requirements
Project details or messages you submit through our forms
Information provided through our Growth Assistant or other website interactions
Any other information you choose to provide when contacting us

We may also automatically collect certain technical and usage information when you visit our website.

This may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website or source
Approximate geographic location
Date and time of visits
Website interactions and engagement data

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and requests
Contact you regarding a project or consultation
Understand your business and marketing requirements
Schedule and manage strategy calls
Provide requested services or information
Improve our website, services, content, and user experience
Measure website performance and marketing effectiveness
Understand how visitors use our website
Improve our advertising and campaigns
Prevent fraud, abuse, or security issues
Maintain and improve our systems
Comply with applicable legal and regulatory requirements

We will use your information only for legitimate business purposes and in accordance with applicable law.

3. Marketing Communications

If you provide your contact information to us, we may contact you regarding your enquiry, requested services, consultations, or other relevant business communications.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

You may request that we stop sending promotional communications at any time by contacting us or using the unsubscribe option included in the communication.

4. Cookies and Similar Technologies

Jalax may use cookies, pixels, tags, scripts, and similar technologies to operate and improve the website.

These technologies may help us:

Remember preferences
Understand website usage
Measure conversions
Analyse traffic
Improve website performance
Understand the effectiveness of marketing campaigns
Deliver or measure relevant advertising

Some cookies may be placed by third-party services that we use for analytics, advertising, scheduling, or other website functionality.

Where required, we will request your consent before placing non-essential cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Measurement

We may use analytics and measurement tools such as Google Analytics and Google Tag Manager to understand how visitors interact with our website.

These tools may collect information such as:

Pages viewed
Traffic sources
Device and browser information
Interactions with website elements
Approximate location
Conversion and engagement information

This information helps us understand website performance and improve our digital experience.

6. Advertising and Remarketing

Jalax may use advertising platforms such as Google Ads and Meta to promote our services and measure advertising performance.

These platforms may use cookies, pixels, or similar technologies to:

Measure advertising conversions
Understand campaign performance
Build relevant advertising audiences
Deliver or measure remarketing campaigns

Where applicable, advertising technologies will operate subject to the relevant platform's policies and your applicable consent choices.

You can manage certain advertising preferences through the relevant advertising platform or your browser/device settings.

7. Our Growth Assistant and Contact Forms

Our website may provide a Jalax Growth Assistant or contact forms that allow you to submit information to us.

Information submitted through these tools may include your name, email address, phone number, business information, and details about your requirements.

We use this information to:

Understand your enquiry
Respond to your request
Qualify and route enquiries
Contact you regarding potential services
Improve our lead-generation and enquiry process

Please do not submit passwords, payment card details, confidential credentials, or other highly sensitive information through our website forms or chatbot.

8. Third-Party Services

We may use trusted third-party platforms and service providers to operate, analyse, market, and improve our website and services.

These may include services for:

Website hosting
Analytics
Tag management
Advertising
Scheduling
Lead management
Email communication
Form processing
Security

Examples may include Netlify, Google, Meta, Calendly, and other service providers that we may use from time to time.

These third parties may process information according to their own privacy policies and applicable terms.

We do not sell your personal information to third parties.

9. Sharing of Information

We may share information with trusted service providers where reasonably necessary to operate our website, communicate with you, provide services, analyse performance, or manage our business.

We may also disclose information:

When required by law
In response to valid legal requests
To protect our rights, property, or safety
To investigate fraud, abuse, or security incidents
In connection with a business transfer, merger, acquisition, or restructuring

We do not sell or rent your personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, fulfilling legal obligations, resolving disputes, and enforcing agreements.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

11. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should therefore avoid submitting sensitive or confidential information through publicly accessible website forms.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Request information about how your data is being used
Opt out of certain marketing communications

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. External Links

Our website may contain links to third-party websites, platforms, social media profiles, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. International Data Processing

Some of our service providers may process or store information outside India or outside the country where you are located.

Where required, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically for the latest information.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us.

Jalax Digital
Hyderabad, Telangana, India

Email: [email protected]

Website: https://jalax.in/

We aim to respond to legitimate privacy enquiries within a reasonable period and in accordance with applicable law.